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Service Agreement & Standards
Terms of Service
Last Updated: October 2026. Governing access to Exspeedite TMS, CheckPoint tracking, Pipeline portals, and REST API services.
1. Agreement to Terms
By accessing or utilizing software, APIs, customer portals, or tracking infrastructure provided by Exspeedite LLC or parent company Strong Tower Consulting, LLC ("Exspeedite"), motor carrier clients, brokers, shippers, and users agree to be bound by these Terms of Service.
2. Software Licensing & Platform Access
Exspeedite grants authorized subscribers a non-exclusive, non-transferable, commercial license to access the cloud-hosted TMS platform. Clients are responsible for maintaining the confidentiality of staff login credentials and role-based permissions.
3. Service Availability & SLA
Exspeedite maintains an enterprise service level objective of 99.99% system uptime across production database clusters and dispatch grids, backed by automated multi-datacenter edge routing. Scheduled maintenance windows are communicated in advance and conducted during off-peak weekend hours.
4. Acceptable Use & API Integrity
Users shall not reverse engineer, decompile, scrape, or submit malicious payloads to Exspeedite endpoints. Automated API tendering and webhook integrations must comply with standard HTTP rate limits and authentication tokens.
5. Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to conflict of law provisions.
6. Contact Information
Exspeedite LLC / Strong Tower Consulting, LLC
Legal & Operations Counsel
Email: [email protected]
Phone: +1 (763) 244-1373
Minneapolis, Minnesota, USA