Motor carriers regularly share how generic software platforms fail when confronted with unique operating conditions: complex drop-and-hook relays, specialized multi-stop accessorials, or proprietary customer rating tariffs. EXSPEEDITE was built specifically to solve these real-world transportation bottlenecks. With active carrier relationships spanning over a decade, we provide hands-on implementation, remote hardware setup, and dedicated on-the-floor support during Go-Live week.
Direct Access to Systems Architects: No Support Queues
When a dispatch board locks up or a critical billing batch encounters a rating discrepancy at 7:00 AM on a Monday, carriers cannot afford to submit a support ticket to an offshore triage center and wait 48 hours for a response. At EXSPEEDITE, our support engineering team connects you directly with veteran transportation systems architects who know freight dispatch, rating matrices, and driver settlement rules inside and out.
Comprehensive Onsite Go-Live Implementation
Switching your core transportation operating system should not mean shutting down your operation. Our structured onboarding process ensures seamless transition:
- Automated Data Extraction: We migrate active customer contracts, rating tables, driver profiles, and equipment rosters from legacy systems (Trimble TruckMate, TMW, McLeod, or custom spreadsheets).
- EDI Trading Partner Certification: Full testing of ANSI X12 204 tenders, 214 check-calls, and 210 freight invoices with your primary shippers and 3PL partners.
- Onsite Go-Live Support: Our implementation specialists travel directly to your operations terminal during Go-Live week, working shoulder-to-shoulder with dispatchers, safety managers, and billing clerks on live freight.
Frequently Asked Questions: The EXSPEEDITE Service Difference
How does EXSPEEDITE's carrier support differ from venture-backed TMS vendors?
Unlike venture-backed software startups that route support inquiries through offshore call centers or junior support queues, EXSPEEDITE carriers have direct access to veteran transportation systems architects who have designed freight operations for nearly two decades.
What is included in the EXSPEEDITE Onsite Go-Live Week?
EXSPEEDITE provides comprehensive onsite and remote implementation: database configuration, custom rating tariff import, EDI trading partner testing, dispatcher ergonomics training, and on-the-floor support during your first live operational billing week to ensure zero downtime.
How does EXSPEEDITE manage custom integrations and specialized operational requests?
Because EXSPEEDITE is privately owned and carrier-funded rather than constrained by corporate investor roadmaps, we collaborate directly with fleet executives to build custom rating matrices, proprietary telematics connectors, and automated workflows tailored to your unique freight operations.
Can existing driver files, customer profiles, and equipment rosters be ported from legacy TMS platforms?
Yes. Our systems engineering team provides automated data extraction pipelines for legacy systems (such as Trimble TMW, TruckMate, McLeod, and proprietary databases), migrating active tariffs, driver payroll profiles, and customer contracts seamlessly.
Experience Carrier-First Implementation & Support
Connect directly with our engineering team to review your current fleet operations and migration timeline.